IT Infrastructure

Support and Systems Management

Infrastructure Support

MEDITECH is a mission-critical application at the core of delivering patient care. Clinical end users demand systems that are highly responsive and always available. In today's hybrid private cloud environments, where systems and services live in the data center, the OpSus Cloud, or both, technology issues can be challenging to resolve.

CloudWave's Cloud Care Support provides the specialized single point of contact your hospital needs to effectively manage your multi-vendor, hybrid private cloud MEDITECH environment.  Our Engineers have MEDITECH experience and a deep understanding of backup, virtualization, server, and storage technologies from all of the MEDITECH-approved technology vendors. We take the time to understand your unique MEDITECH environment to provide the highest level of support.

We simplify the support process by serving as a single point of contact for any technology issue within your MEDITECH platform, and have strong relationships, including specialized escalation processes, with each MEDITECH-approved technology partner.

For more information, please visit the OpSus Cloud Care page here.

Monitoring Services

On the critical path to operational sustainability is identifying and solving problems proactively — before they impact system performance and end user experience. Adding our OpSus|Manage services to your Cloud Care service does just that.

By applying the same monitoring technologies used in our OpSus Cloud Service data centers to the hospital environment, we enable customers to proactively manage their MEDITECH environment, gain insight into systems performance, and plan for growth.

OpSus|Manage monitors the core MEDITECH infrastructure, including physical and virtual server performance and capacity, storage performance and capacity, as well as network availability and performance. Each monitored component is measured against defined thresholds to ensure rapid identification of issues and optimized performance.

OpSus|Manage Customers have anywhere access to critical performance information and reporting, along with the ability to submit and track support requests, through the MyOpSus customer web portal.

For more information, please visit the OpSus|Manage page here.