Cloud Care Support

Cloud Care Support

CloudWave supports every solution we deliver.

Cloud Care is Support designed for the hybrid private cloud. Whether your infrastructure lives in the hospital data center, or in the OpSus Cloud, or both, Cloud Care provides the technical expertise and support needed to sustain your critical MEDITECH system.

With OpSus Cloud Care, you're covered. Our Service Desk is located in Texas and has PPI engineering resources ready to respond 24 x 7. The Cloud Care service desk is your single point of contact dedicated to assisting hospitals with IT support services to facilitate meeting your goals for delivering the best service possible to your end users.

OpSus Cloud Care provides:
  • A single point of contact for multi-vendor hybrid cloud MEDITECH environments
  • A US-based Cloud Care Center (CCC), located and staffed in San Antonio, TX
  • CloudWave Engineering resources, ready to respond 24 x 7 x 365
  • Easy access to support via phone or the MyOpSus customer web portal
  • Specialized escalation processes for all MEDITECH-approved technology partners

In addition to reactive support services, we also offer OpSus|Manage, cloud-based monitoring and management.